Frequently Asked Questions
Can I have visitors?
Yes, visitors are allowed to come in and see our guests. We get many visitors. Please make sure your friends know your site number and the name the reservation is under. There is a $8 charge for “Visitor’s Passes” and they MUST check-in at the Front Office.
Do you allow motorcycles?
Motorcycles are not allowed to ride through the park under power. However, guests may take their motorcycles to their sites via a trailer or in-tow. See our Motorcycle Policies.
Do your gates close?
Our gates are open 24 hrs a day every day of the year and we feature 24 hour security patrol.
Can we shoot fireworks?
Fireworks are illegal to shoot on the beaches of South Carolina, and Ocean Lakes Security does their best to protect the safety of our guests by upholding these SC laws. See Policies: Beach Laws.
What is the quickest way to the airport?
The airport is approximately 5 miles from Ocean Lakes. Take Hwy 544 to the Hwy 17 Bypass North. Exit at the Grissom Parkway exit (near the Coastal Grande Mall) and go straight about one mile into the airport located on Harrelson Boulevard.
Where is the nearest hospital?
South Strand Regional Medical Center is located about 3 miles North of Ocean Lakes on Hwy 17 By-Pass. Grand Strand Regional Medical is approximately 10 miles from Ocean Lakes on By-Pass 17 at 82nd Ave. North.
How far are you from downtown Myrtle Beach? Pavillion area? Charleston? Wilmington?
Myrtle Beach: We are located on the outskirts of Myrtle Beach, about 3 miles South of the city limits – just north of Surfside Beach. Pavillion area: The Pavilion is located in downtown Myrtle Beach, we are located about 4 miles South of downtown Myrtle Beach. Charleston: Ocean Lakes is about 90 miles North of Charleston, and it takes about an hour and half by car. Wilmington: Wilmington is about 75 miles North of Ocean Lakes and takes a little over an hour by car. (Please note: times vary with traffic.)
How do I get there from I-95?
Take Hwy 501 East to Conway. As you pass through the city of Conway and cross Hwy 701, your are approximately 1.5 -2 miles ahead make a right onto Hwy 544. Ocean Lakes is 14 miles ahead, at the intersection of Hwy 544 and Hwy 17 Business. (Highway 544 deadends at our main entrance.)
Where are you located?
Ocean Lakes Family Campground is located in Myrtle Beach, South Carolina! We have almost a mile of beachfront and are approximately 3 miles south of the Myrtle Beach city limits at the intersection of Hwy. 17 Business and Hwy. 544 (also known as Dick Pond Road).
What do I do if I arrive after the office closes?
With our 24-hour patrol, you should not have any trouble arriving to your site. They will have you fill out a small slip of paper which can be completed the next day at the Front Office.
How do I get extra cable channels (Pay Per-View, Movie Channels, etc.)?
We have over 70 channels at every campsite, which are listed in our Ocean Lakes Magazine given out when you check in and available at the Main Office, Ocean Lakes Properties Office and Recreation Office. Other channels are available for long term stays by contacting Time Warner Cable at (843) 913-7941.
Do your gates close?
Our gates are open 24 hours a day and we feature 24 hour security patrol.
How soon should I make a reservation? How far in advance?
Reservations can be made up to 18 months in advance via our toll free line: 877- 510-1413. We reserve by site number and require a deposit within 7 days of when the reservation was made. Please note that July, September, June, August and holidays are our peak times, so I would make your reservation well in advance (months). July 4th books more than a year in advance. If you call and there is not a site available, do not give up. We generally have cancellations and you can call as often as you want to check for one. We are currently developing an on line reservations system for the near future.
Do I need a reservation?
It is always a good idea to have a reservation before arriving. Our summer season usually books several months in advance. June, July, August and September and holidays are our peak times, so call our reservation line at 1-877- 510-1413 to guarantee your site!
How do I set up Internet access from Ocean Lakes?
Complimentary Wi-Fi is provided at campsites. Complimentary Wi-Fi is available at the Wireless Zone located at Sandy’s Meet n’ Eat in Camptown Center and also the Sandy Harbor Cafe. If you are a guest at an annual lease site internet availability access varies as each annual lease site holder contracts cable/internet through Time Warner Cable. So check with either the lease holder, or if you are renting via Ocean Lakes Properties to see what is provided.
Do you allow motorcycles?
Motorcycles are not allowed to ride through the park. However, guests may take their motorcycles to their sites, so long as the engines are cut off. They can be walked down, or taken via pull-trailer.
Where can I park if there is no room on the site?
Overflow parking is available at the South Gate area (located on Spring Lane across from our Maintenance area). It is patrolled by our Security officers, however, space there is limited as well. Campsites and rental sites (through OLP) include 2 car passes per site. Some guests choose to park their second vehicle in the overflow lots (they use the included $8 pass). If you have more than 2 vehicles, or are a guest of an Annual Lease Site you would get an $8 pass from the Main Office. All vehicles in Ocean Lakes MUST have a vehicle pass.
Can I have visitors?
Yes, visitors are allowed to come in and see our guests. Make sure your friends know your site number and the name the reservation is in to easily locate you. There is a $8 charge for Visitor Passes and they MUST check-in at the Main Office.
How can my family contact me?
All campsites have a modem-friendly phone jack with free local calls and wi-fi is available. Your family can call or email you should you bring a phone or computer. Otherwise, they can call our Main Office at (843) 238-5636 to leave a message. Security will deliver the messages hourly. If we are told that it is an urgent message the front office will radio security for immediate delivery.
What is the phone number to campsite #?
Campsites in the 2000, 3000, and 4000* sections telephone numbers are (843) 232-and then the campsite number. In the “lettered” sections of the campground, the numbers are listed below
- HH Section (843) 232 + 44+Campsite #
- H Section (843) 232 + 42+Campsite #
- I Section (843) 232 + 43+Campsite #
- J Section (843) 232 + 50+Campsite #
- K Section (843) 232 + 51+Campsite #
Can we have campfires on campsites?
Yes, campfires are allowed on campsites. However, there is no fire ring to contain the fire. Campers are responsible for using fire safety!
How many people per site?
Generally, one family or six people. There is no additional charge for extra family members on campsites.
How many tents per site?
On each campsite, we allow one camping unit. The main tent is considered the camping unit, a “pup tent” for children or for snacks and food is also permitted.
Rental Cancellation Policy
If Ocean Lakes Properties reservation is cancelled 30 days prior to your arrival date, Ocean Lakes Properties will retain 15% of the Gross Rental Fee plus the $58.00 Administration/Parking Pass Fee from amount paid, the Accidental Damage Waiver Fee of $25.00 will be returned in full. The balance, if any, will be refunded to you. If you cancel your reservation less than 30 days prior to your arrival date, refuse rental property or do not show up, Ocean Lakes Properties will retain the total amount paid including the $58.00 Administration/Parking Pass Fee and the $25 Accidental Damage Waiver Fee. No money will be refunded. THERE WILL BE A $35.00 CHARGE FOR ALL RETURNED CHECKS. Ocean Lakes Properties reserves the right to discontinue occupancy, if, in Ocean Lakes Properties opinion, it is detrimental to premises.
When will my security deposit be returned?
Security Deposits will be refunded by mail in about 14 – 21 days after an inspection of the unit and if the unit is found to be clean and undamaged. Security deposits that are held on a credit card will not be charged if the unit is found to be clean and undamaged.
Are motorcycles allowed?
Motorcycles may not be driven inside the campground, however, they are allowed in the motorcycle parking area by the Main Gate house. (See Policies: Motorcycle Policies)
Are pets allowed in Rentals?
Pets are NOT allowed in any of our Rental Units (the are permitted at the campsites). Guest(s) are not permitted to bring pets of any kind into the rental unit. (Certified Service Dog Only) If a pet is found the guest(s) will be evicted with no refund and the guest will be charged a pet cleaning fee. This is not covered under the Accidental Damage Waiver Fee. See campground/beach Pet Policies: Pet Policies.
Do units come with Golf Cars?
NO! However, Ocean Lakes does offer a rental service for golf cars on a first come, first serve basis – golf cars cannot be reserved in advance. For more information, call the Golf Car Rental Office at 1-843-238-8841. (See Amenities: Ocean Lake Golf Cars)
How do I receive phone calls?
Since all Ocean Lakes Units are individually owned, most do not come equipped with telephones. If you wish to receive a message, your party needs to contact our Main Office at 1-843-238-5636 and a Security Officer will bring your message to you. The calling party must be able to supply the Main Office with both the Name and Site # of the Renting party.
What are the rental units furnished with?
Each unit is completely furnished with air conditioning, color basic cable TV, basic utensils, pots, pans and dishes. Guests may furnish only their sheets, towels, paper products and blankets.
What are the Rental Office hours?
Reservations may be made between the hours of 9:00 am until 4:30 pm.
Where do I check in?
Check In at Ocean Lakes Properties which is located between the Security Office and South Gate Entrance.
Check In Time: After 4:00 pm. Check Out Time: Before 10:00 am
Swimming at Sandy Harbor Family Fun Center
Ocean Lakes features several swimming pools and opened Sandy Harbor Water Park on May 27, 2016. Our indoor all-seasons pool is open all year. The indoor pool is heated during the winter, and features sliding doors and roof panels that open during warm weather. The Olympic-sized outdoor pool (not part of Sandy Harbor Water Park) generally opens at Easter for the season. Lifeguards are on duty during the summer season. Sandy Harbor Water Park features different pool hours due to the lifeguard requirements, read about the SHWP hours here. Please review the pool rules with your family upon entering the pool area so everyone will have a safe, fun time while enjoying our pools. Swim lessons are available during the summer season activities calendar (June thru mid August).
Swimming in the Atlantic Ocean
Water recreation is a big part of the Ocean Lakes experience. Many of our guests are good swimmers, but many of them are not experienced swimming in the ocean. You may be use to swimming in a pool, a lake or a river – but the ocean is different!
Remember these Swim Safe tips:
- Swim in the lifeguard areas and with a buddy
- Don’t fight the current (signal for help)
- Swim sober
- Don’t float where you can’t swim
- Watch small children closely
- Don’t dive into the surf, protect your neck
- Leash your boogie or surf board
- Ask a lifeguard about ocean water conditions
- Look for, read and obey all beach safety flags (see below)
Lifeguards on the beach post flags to watch for:
Yellow = Lifeguard on Duty
Red = No Swimming
Blue = Aquatic Danger
If you suddenly get pulled out from the shore and cannot swim towards shore you are caught in a Rip Current. DO NOT fight the current! Swim parallel to the shore until you are out of the rip current and then swim towards shore.