Creating Family Memories that Last a Lifetime!

Frequently Asked Questions

General

Can I have visitors?

Yes, visitors are allowed to come in and see our guests. We get many visitors. Please make sure your friends know your site number and the name the reservation is under. There is a $8 charge for “Visitor’s Passes” and they MUST check-in at the Main Office.

Visitor Tip:  We have limited overflow parking for vehicles that do not fit on your site, please try to limit the number of vehicles in your party. We suggest some “creative carpooling” to allow for extra space for family fun.

Do you allow motorcycles?

Motorcycles are not allowed to ride through the park under power. However, guests may take their motorcycles to their sites via a trailer or in-tow. See our Motorcycle Policies.

Do your gates close?

Our gates are open 24 hours a day and we feature 24 hour Security patrol. Guests can reach the Main Gate 24/7 by calling (843) 828-4847. Download the Ocean Lakes free app featuring a direct dial feature to many of our offices and services.

Can we shoot fireworks?

Fireworks are prohibited on the beach and oceanfront properties that have been deemed and posted as a Firework Prohibited Zone. Ocean Lakes Security does their best to protect the safety of our guests by upholding these SC laws, however, the Horry County Police have jurisdiction on the beach. See Policies: Beach Laws.

What is the quickest way to the airport?

The airport is approximately 5 miles from Ocean Lakes. There are two routes from OLFC.

  • Guests can take Hwy 544 to the Hwy 17 Bypass North. Exit at the Grissom Parkway exit (near the Coastal Grande Mall) and go straight about one mile into the airport located on Harrelson Boulevard [note: from this direction you pass the airport terminal (visible on the right) prior to reaching the entrance at the traffic light – some people think they missed the entrance!].
  • Guests can turn right as they exit OLFC and head north on Kings Hwy (Hwy 17 Business) towards Myrtle Beach. Proceed 4 miles turn left onto Harrelson Blvd (at the traffic light). Follow Harrelson Blvd for approximately one half mile, turn left at the light onto Jet Port Rd.

Where is the nearest hospital?

  • South Strand Regional Medical Center is located about 3 miles north of Ocean Lakes on Hwy 17 Bypass at 5050 US Highway 17 Bypass South, Myrtle Beach, SC 29588.
  • Grand Strand Medical Center is approximately 10 miles north of Ocean Lakes on Hwy 17 Bypass (near 82nd Ave. North) at 809 82nd Pkwy, Myrtle Beach, SC 29572.
  • Tidelands Waccamaw Community Hospital is approximately 7 miles south of OLFC via S Kings Hwy at 4070 US Highway 17 Bypass South, Murrells Inlet, SC 29576.
  • Conway Hospital is located approximately 13 miles west of Ocean Lakes via Hwy 544 (Dick Pond Rd) at 300 Singleton Ridge Rd, Conway, SC 29526.

How far are you from downtown Myrtle Beach? Pavillion area? Charleston? Wilmington?

Myrtle Beach: We are located on the outskirts of Myrtle Beach, about 3 miles South of the city limits – just north of Surfside Beach. Pavillion area: The Pavilion is located in downtown Myrtle Beach, we are located about 4 miles South of downtown Myrtle Beach. Charleston: Ocean Lakes is about 90 miles North of Charleston, and it takes about an hour and half by car. Wilmington: Wilmington is about 75 miles North of Ocean Lakes and takes a little over an hour by car. (Please note: times vary with traffic.)

How do I get there from I-95?

Take Hwy 501 East to Conway. As you pass through the city of Conway and cross Hwy 701, your are approximately 1.5 -2 miles ahead make a right onto Hwy 544. Ocean Lakes is 14 miles ahead, at the intersection of Hwy 544 and Hwy 17 Business. (Highway 544 deadends at our main entrance.)

Where are you located?

Ocean Lakes Family Campground is located in Myrtle Beach, South Carolina! We have almost a mile of beachfront and are approximately 3 miles south of the Myrtle Beach city limits at the intersection of Hwy. 17 Business and Hwy. 544 (also known as Dick Pond Road).

Campsite

What do I do if I arrive after the office closes?

With our 24-hour patrol, you should not have any trouble arriving to your site. They will have you fill out a small slip of paper which can be completed the next day at the Front Office.

How do I get extra cable channels (Pay Per-View, Movie Channels, etc.)?

We have 64 channels at every campsite, which are listed in our Ocean Lakes Magazine  given out when you check in and available at the Main Office, Ocean Lakes Properties Office and Recreation Office (or view the campsite channel line up online). Other channels are available for long term stays by contacting Spectrum at (843) 913-7941.

Do your gates close?

Our gates are open 24 hours a day and we feature 24 hour Security patrol. Guests can reach the Main Gate 24/7 by calling (843) 828-4847. Download the Ocean Lakes free app featuring a direct dial feature to many of our offices and services.

How soon should I make a reservation? How far in advance?

Reservations can be made up to 18 months in advance via our toll free line: 877- 510-1413. We reserve by site number and require a deposit within 7 days of when the reservation was made. Please note that July, September, June, August and holidays are our peak times, so I would make your reservation well in advance (months). July 4th books more than a year in advance. If you call and there is not a site available, do not give up. We generally have cancellations and you can call as often as you want to check for one. We are currently developing an on line reservations system for the near future.

Do I need a reservation?

It is always a good idea to have a reservation before arriving. Our summer season usually books several months in advance. June, July, August and September and holidays are our peak times, so call our reservation line at 1-877- 510-1413 to guarantee your site!

How do I set up Internet access from Ocean Lakes?

Complimentary Wi-Fi is provided at campsites. Complimentary Wi-Fi is available at the Wireless Zone located at Sandy’s Meet n’ Eat in Camptown Center and also the Sandy Harbor Cafe. If you are a guest at an annual lease site internet availability access varies as each annual lease site holder contracts cable/internet through Time Warner Cable.  So check with either the lease holder, or if you are renting via Ocean Lakes Properties to see what is provided.

Do you allow motorcycles?

Motorcycles are not allowed to ride through the park. However, guests may take their motorcycles to their sites, so long as the engines are cut off. They can be walked down, or taken via pull-trailer.

Where can I park if there is no room on the site?

Overflow parking is available at the South Gate area (located on Spring Lane across from our Maintenance area). It is patrolled by our Security officers, however, space there is limited as well. Campsites and rental sites (through OLP) include 2 car passes per site. Some guests choose to park their second vehicle in the overflow lots (they use the included $8 pass). If you have more than 2 vehicles, or are a guest of an Annual Lease Site you would get an $8 pass from the Main Office. All vehicles in Ocean Lakes MUST have a vehicle pass.

Can I have visitors?

Yes, visitors are allowed to come in and see our guests. Make sure your friends know your site number and the name the reservation is in to easily locate you. There is a $8 charge for Visitor Passes and they MUST check-in at the Main Office.
Visitor Tip:  We have limited overflow parking for vehicles that do not fit on your site, please try to limit the number of vehicles in your party. We suggest some “creative carpooling” to allow for extra space for family fun.

How can my family contact me?

All campsites have Wi-Fi available.  Your family can email you should you bring a computer or mobile device.  Otherwise, they can call our Main Office at (843) 238-5636 to leave a message.  Security will deliver the messages hourly.  If we are told that it is an urgent message the Main Office will radio security for immediate delivery. After office hours, Security can be reached via the Main Gate by calling (843) 828-4847.

Can we have campfires on campsites?

Yes, campfires are allowed on campsites. However, there is no fire ring to contain the fire. Campers are responsible for using fire safety!

How many people per site?

Generally, one family or six people. There is no additional charge for extra family members on campsites.

How many tents per site?

On each campsite, we allow one camping unit. The main tent is considered the camping unit, a “pup tent” for children or for snacks and food is also permitted.

Rental Site

Rental Cancellation Policy

If Ocean Lakes Properties reservation is cancelled 30 days prior to your arrival date, Ocean Lakes Properties will retain 15% of the Gross Rental Fee plus the $58.00 Administration/Parking Pass Fee from amount paid, the Accidental Damage Waiver Fee of $25.00 will be returned in full.  The balance, if any, will be refunded to you.  If you cancel your reservation less than 30 days prior to your arrival date, refuse rental property or do not show up, Ocean Lakes Properties will retain the total amount paid including the $58.00 Administration/Parking Pass Fee and the $25 Accidental Damage Waiver Fee.  No money will be refunded. THERE WILL BE A $35.00 CHARGE FOR ALL RETURNED CHECKS. Ocean Lakes Properties reserves the right to discontinue occupancy, if, in Ocean Lakes Properties opinion, it is detrimental to premises.

When will my security deposit be returned?

Security Deposits will be refunded by mail in about 14 – 21 days after an inspection of the unit and if the unit is found to be clean and undamaged. Security deposits that are held on a credit card will not be charged if the unit is found to be clean and undamaged.

Are motorcycles allowed?

Motorcycles may not be driven inside the campground, however, they are allowed in the motorcycle parking area by the Main Gate house. (See Policies: Motorcycle Policies)

Are pets allowed in Rentals?

Pets are NOT allowed in any of our Rental Units (the are permitted at the campsites). Guest(s) are not permitted to bring pets of any kind into the rental unit. (Certified Service Dog Only) If a pet is found the guest(s) will be evicted with no refund and the guest will be charged a pet cleaning fee. This is not covered under the Accidental Damage Waiver Fee. See campground/beach Pet Policies: Pet Policies.

Do units come with Golf Cars?

NO! However, Ocean Lakes does offer a rental service for golf cars on a first come, first serve basis – golf cars cannot be reserved in advance. For more information, call the Golf Car Rental Office at 1-843-238-8841. (See Amenities: Ocean Lake Golf Cars) Please be aware of our golf car policies, learn more by watching this video.

How do I receive phone calls?

Since all Ocean Lakes Units are individually owned, most do not come equipped with telephones. If you wish to receive a message, your party needs to contact our Main Office at (843) 238-5636 and a Security Officer will bring your message to you. The calling party must be able to supply the Main Office with both the Name and Site # of the Renting party. In case of an emergency after hours, a guest can reach Security at the Main Gate by calling (843) 828-4829.

What are the rental units furnished with?

Each unit is completely furnished with air conditioning, color basic cable TV, basic utensils, pots, pans and dishes. Guests may furnish only their sheets, towels, paper products and blankets.

What are the Rental Office hours?

Reservations may be made between the hours of 9:00 am until 4:30 pm.

Where do I check in?

Check In at Ocean Lakes Properties which is located between the Security Office and South Gate Entrance.
Check In Time: After 4:00 pm. Check Out Time: Before 10:00 am

Weather

Flood Warning

Issued:
8:23 AM EST on November 21, 2018
Expires:
12:22 AM EST on November 22, 2018
Clear
Wednesday 11/21 0%
Clear
Sunny. High 62F. Winds NNW at 5 to 10 mph.
Swim Safe

Swimming at Sandy Harbor Family Fun Center

Ocean Lakes features several swimming pools and opened Sandy Harbor Water Park on May 27, 2016. Our indoor all-seasons pool is open all year. The indoor pool is heated during the winter, and features sliding doors and roof panels that open during warm weather. The Olympic-sized outdoor pool (not part of Sandy Harbor Water Park) generally opens at Easter for the season. Lifeguards are on duty during the summer season. Sandy Harbor Water Park features different pool hours due to the lifeguard requirements, read about the SHWP hours here. Please review the pool rules with your family upon entering the pool area so everyone will have a safe, fun time while enjoying our pools. Swim lessons are available during the summer season activities calendar (June thru mid August).

Swimming in the Atlantic Ocean

Swim SafeWater recreation is a big part of the Ocean Lakes experience. Many of our guests are good swimmers, but many of them are not experienced swimming in the ocean. You may be use to swimming in a pool, a lake or a river – but the ocean is different!

Remember these Swim Safe tips:

  • Swim in the lifeguard areas and with a buddy
  • Don’t fight the current (signal for help)
  • Swim sober
  • Don’t float where you can’t swim
  • Watch small children closely
  • Don’t dive into the surf, protect your neck
  • Leash your boogie or surf board
  • Ask a lifeguard about ocean water conditions
  • Look for, read and obey all beach safety flags (see below)

Rip Current Guide

Lifeguards on the beach post flags to watch for:

Yellow = Lifeguard on Duty
Red = No Swimming
Blue = Aquatic Danger

If you suddenly get pulled out from the shore and cannot swim towards shore you are caught in a Rip Current. DO NOT fight the current! Swim parallel to the shore until you are out of the rip current and then swim towards shore.