Handicap Access – Guest with Special Needs
Ocean Lake Family Campgrounds works hard to make all of our guests comfortable. For guests with special needs, we have created a handicap accessible environment. Golf cars can be rented to assist those with special needs in traveling throughout the campground. If you, or someone in your family, needs assistance inform one of our teammates immediately – we will be happy to assist you. Many of our teammates carry hand held radios and can alert Security or another teammate of a problem or special need.
In the Case of an Emergency…
Should someone in your family need medical treatment, there is an Emergency Room approximately 3 miles from our Main Entrance. In the case of an emergency, all campsites have a modem-friendly phone jack and feature free local calls. If emergency medical service is needed dial 9-1-1, then call our Main Office (dial 9 for an outside line) then (843) 238-5636. This call is important because it alerts Security so they can be ready to escort emergency vehicles quickly to your site. Remember to inform everyone of your site number! Many of our Security teammates are trained in performing CPR. Ocean Lakes has a very strong relationship with all emergency services, local law enforcement and several doctors’ offices.
Our Caregiver and Family Bathrooms are at the H and I Bathhouses. The primary purpose of these bathrooms is for our guests who are caregivers to family members with special needs. While all five of our bathhouses are handicap accessible, they are not always conducive for the caregivers (such as a spouse caring for a spouse, an older child with special needs, or a parent who needs assistance, etc.). Both caregiver bathrooms will require a key code for entry. This code can be obtained by calling the Main Office at (843) 238-5636 (after hours, this line forwards to the Main Gate so that Security can assist). The guest’s name and site number will be required to obtain an entry code.
Ocean Lakes hopes that knowing that we are prepared for emergencies will help you relax and enjoy piece of mind about being away from home.
Handicap Placard for Golf Cars in Ocean Lakes
If a guest has a disability parking placard/plate we will issue a temporary handicap pass for their golf car to assist while at Ocean Lakes Family Campground. Guests obtain these passes at Ocean Lakes Golf Cars. Please present the placard to the Golf Car teammates so we can issue the parking pass. If OLGC is closed, see the Main Office or the Security Office located on Spring Lane.
Physically Impaired
Most of our amenities are on ground level, without stairs. For those guests that are physically challenged, the few buildings and structures that have stairs, also feature ramps. Many of the beach accesses are wheelchair accessible, and some even feature decks, providing a level place to sit on and watch the ocean. Ocean Lakes has seasonal beach mats installed on the sand at accesses B, D, E, J, Q and S. (Note, in the case of some storms our team will remove them from the beach so they don’t wash out to sea.) If a guest in a wheel chair would like to enjoy the beach, Ocean Lakes and Horry County has beach wheel chairs equipped with large wheels to travel over sand. These special beach chairs can be picked up at Ocean Lakes Recreation Office. The beach wheelchairs are first come, first serve and no charge. Guests cannot reserve them ahead of time. Beach wheel chairs can only be signed out in 3 hour increments. Please call (843) 238-0130 with any questions. The swimming pools are more accessible with the use of our handicap lift (to get in and out of the water), just visit the Lifeguard Building in Sandy Harbor Water Park, or the Recreation Office. All of our streets are paved for a smoother ride – all 29 miles throughout Ocean Lakes!
Visually Impaired
For the visually challenged, note that pets are permitted at all campsites. If you are renting a unit, please let them know you are bringing a guide dog. (Pets are generally not permitted in the rental units.) Note that between Memorial Day and Labor Day, dogs are not permitted on the beach from 9 AM until 5 PM. So, you will want to let the lifeguards know you have a guide dog if you decide to go to the beach or pool. (Also see Pet Policies for additional information about pets.)
Intellectual Disability
For those guests that are mental or intellectual disability, Ocean Lakes has special identification wristbands. I.D. Wristbands are available in the Recreation Office, the Main Office, and at Ocean Lakes Properties. Guests are welcome to stop by one of these offices to pick up a wristband. These colorful wristbands are printed with the name of the campground. Guests often put their site number on the wristband to help identify children and those with special needs should they become lost. Wristbands are free of charge.
Hearing Impaired
We have had many guests that are hearing impaired, please let our teammates know how we can assist you. There is signage throughout the park and visual materials will be of aide. If you are hearing impaired, it would be appropriate (and possibly more convenient for you) to contact Ocean Lakes via e-mail regarding a reservation.
