Rental Site Policies
Please note that failure to abide by Ocean Lakes Properties’ policies will result in eviction and loss of refund.
Please review Ocean Lakes Family Campground’s “Park Policies”: Web | PDF | Park Policies Word Document
In-Season Rates: May 20 – August 17, 2019
- June 1 – August 17, 2018 we will rent only by the week (Saturday – Saturday).
- The week of July 4th (June 29 – July 6, 2019) will be $100.00 more than the listed gross rental amount.
- Rental reservations for 2019 begin on November 1, 2018.
Thank you for your interest in OCEAN LAKES VACATION RENTALS. Our Rental units consist of Beach Houses, Mobile Homes, Houses, Trailers with Additions, Park Model Trailers and Campers. They are located throughout OCEAN LAKES and prices depend on size, location and attractive features. Each unit is fully furnished including air-conditioning, TV with basic cable (does not include extended cable) and complete kitchen facilities. YOU NEED ONLY BRING LINENS, TOWELS AND PAPER PRODUCTS.
LINEN RENTALS ARE AVAILABLE AND THE COST VARIES PER UNIT.
PLEASE NOTE – WE DO NOT ALLOW PETS IN OUR UNITS. If a pet is found to be on the premises, the guest will be evicted with no refund and the guest will be charged a pet cleaning fee. We appreciate your cooperation regarding our golf car and pet policies.
GOLF CARTS – The units do not come equipped with golf cars, however, we do offer a golf cart rental service which can be reached at 1-843-238-8841. To rent a golf car you must now be 21 years old and have a valid driver’s license. Should you bring your own electric golf cart contact the golf cart office for up to date policies and procedures.
WEEKLY RESERVATIONS begin at 4:00 PM Saturday and end 10:00 AM the following Saturday (during summer months). Any deviation from the Saturday-to-Saturday or Sunday-to-Sunday check-in and checkout dates can ONLY be made on a last minute basis and subject to availability of inventory.
CHECK-IN is on Saturday (during the summer) and it BEGINS at 4:00 PM. Please plan your arrival according to the hours of check-in, as we CANNOT guarantee accommodations before the stated check-in hours. You will need to stop at the Ocean Lakes Properties Office to register and receive keys and vehicle passes. All final payments must be PAID IN FULL 30 days prior to check-in date (except for last minute reservations). Personal checks are NOT accepted less than 30 days prior to arrival or for last minute reservations. Please have your car license tag number with you when checking in. Accommodations are strictly limited to the number of occupants shown on the brochure regardless of beds available. The only exception is children 3 years of age and under.
CHECK OUT by 10:00 AM No Exceptions! You are paying for the cleaning service and all you need to do is your dishes and take out the trash. If departing before or after our regular office hours, please place both sets of keys in the Key Drop Box located on the deck of the Ocean Lakes Properties Office. Keys SHOULD NOT be left at the Main Office or Main Gate. A $50.00 per hour late charge will be charged for late departures.
A DEPOSIT of one half of the total gross rent plus the $100 refundable security deposit is required within 14 days after making reservation. This may be paid by CHECK, MONEY ORDER, OR CREDIT CARD (MASTER CARD, VISA, or DISCOVER). Please make checks payable to Ocean Lakes Properties Rentals and include the signature page of the Guest License Agreement. Balance, including sales tax, fees, and accommodation tax on total rent, will be due 30 days prior to check-in day. There will be a $58.00 administration fee charged to all reservations. This fee covers administrative costs and two car passes for the duration of your stay. Balance payments may be made by: Cashier’s Check, Money Order or Credit Card only. No personal checks accepted within 30 days or upon arrival.
ACCIDENTAL DAMAGE WAIVER FEE: All reservations will automatically be charged a $30.00 non-refundable Accidental Damage Waiver Fee. This fee will cover the cost of any UNINTENTIONAL damage up to $500.00 which may occur to the rental property while you are staying at the unit. All guests staying on the property (not to exceed maximum occupancy) will be covered by this Waiver and will not be obligated to pay for accidental loss or damage to the rental unit or its contents. The Accidental Damage Waiver does not include:
- Intentional Acts, gross negligence or willful conduct.
- Evidence of and/or damage caused by pets (pets are prohibited in rental properties).
- Damage done by unauthorized groups.
- Intentionally not cleaning the unit you were responsible to clean.
- Any Linen Company fee when linens are not removed from the beds and placed in provided linen bags.
- Loss of use.
- Loss or damage to guest’s personal property or rental equipment brought onto the premises.
- Normal wear & tear.
- Damage to electric vehicles (golf carts).
- Any damage caused by a violation or Ocean Lakes Family Campground Rules & Regulations or in an action that violates local, state or federal laws.
- Acts of God.
The Staff at Ocean Lakes Rentals will determine all necessary repairs. Report all damages to Ocean Lakes Rentals immediately. Ocean Lakes Rentals and its property owners are not responsible for the damage, loss or theft of personal property, including but not limited to automobiles, motorcycles, recreational vehicles, personal items and cash.
PET POLICY: ABSOLUTELY NO PETS ALLOWED Guest(s) are not permitted to bring pets of any kind into the rental unit. (Certified Service Dog Only) If a pet is found the guest(s) will be evicted with no refund and the guest will be charged a pet cleaning fee. This is not covered under the Accidental Damage Waiver Fee.
CLEANING POLICY: The cleaning service is required on every reservation and the cost varies per unit. A refundable Security/Cleaning Deposit of $100.00 will be added to every reservation. The Security/Cleaning Deposit will be refunded by check within 14 – 21 business days after your departure.
CANCELLATION POLICY: If reservation is cancelled 30 days prior to your arrival date, Ocean Lakes Properties will retain 15% of the Gross Rental Fee plus the $58.00 Administration/Parking Pass Fee from amount paid, the Accidental Damage Waiver Fee of $30.00 will be returned in full. The balance, if any, will be refunded to you. If you cancel your reservation less than 30 days prior to your arrival date, refuse rental property or do not show up, Ocean Lakes Properties will retain the total amount paid including the $58.00 Administration/Parking Pass Fee and the $30 Accidental Damage Waiver Fee. No money will be refunded. We strongly suggest you consider purchasing travel insurance to protect against unforeseen events that could cause you to cancel or interrupt your stay.THERE WILL BE A $35.00 CHARGE FOR ALL RETURNED CHECKS. Ocean Lakes Properties reserves the right to discontinue occupancy, if, in Ocean Lakes Properties opinion, it is detrimental to premises.
TRAVEL INSURANCE: Travel Protection is available for your reservation from Nationwide Insurance Co. Travel Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If declined, you acknowledge you have read and understand our cancellation policy and choose not to purchse Vacation Rental Insurance on behalf of all occupants. Click Here to view full details of the Vacation Rental Insurance coverage and/or to purchase insurance.
GROUPS AND HOUSE PARTIES: WARNING – WE RENT TO FAMILIES AND RESPONSIBLE ADULTS ONLY – MUST BE AGE 25 OR OLDER. We do not rent to house parties and/or groups including but not limited to fraternity, high school graduation, spring breakers, or other non-family groups to be determined at the sole discretion of Ocean Lakes Properties Rentals. Some houses may accept chaperoned religious organizations. Any violation will result in termination without refund.
ALL RENTAL UNITS are completely furnished except for irons, ironing boards, grills, linens, paper towels, kitchen towels, toilet paper, soap, washing detergents, and coat hangers. The owner or Ocean Lakes Properties does NOT provide these items. Linen rental is available for an additional fee. If thte unit is dirty upon check in it MUST be reported to the cleaning company immediately. Beds and furniture are NOT to be moved from room to room.
PARKING RESTRICTIONS: Two (2) parking passes are provided with the paid administration fee charged on every reservation. A parking pass of $10.00 per day per car may be purchased for any cars exceeding two (2). Car passes must be paid for with cash only. For those units that have cars that exceed the limit allowed, those cars must be parked in the over flow parking area adjacent to the Main Gate or designated area. Please check with your rental clerk. Campers and motor homes are not allowed to be hooked up or used on any rental property. The riding of motorcycles within the campground is strictly prohibited. Motorcycles must be on a trailer, pushed or towed to your unit or parked in the designated area.
MAINTENANCE: All equipment in each rental unit should be in working order. Please report any inoperative equipment to the rental office immediately at (843) 828-4821. We will make every reasonable effort to have the repairs made as soon as possible. Under no circumstances will any refunds be made for mechanical failure of dishwashers, disposals, TV, washer/dryer or other small appliances. All service requests will be handled within a 24-hour period. Those service requests received after 5:00 PM may not be handled until the next day. (EXCEPT FOR EMERGENCIES). Please call 843-238-5636 after hours for any maintenance emergencies.
MESSAGES: A Security Officer will deliver Messages to your unit. If you are expecting a message, please have them call (843) 238-5636.
LOCKED UTILITY SHEDS & CLOSETS: Most of our unit owners maintain a locked shed or closet for storage of personal possessions. Please respect these locked closets and sheds. These personal items, which also includes golf carts ARE NOT included in your rental.
LOST KEYS: You will be given two (2) keys upon arrival. There will be a charge of $15.00 per key for any lost keys. Please be sure to return two (2) keys upon your departure. NO REFUND if key is found after departure.
LOOKING AT UNITS FOR FUTURE RENTALS: We do not give out any keys after 3:00 PM to look at units for future rentals.
FOR EMERGENCY AFTER HOURS: (843) 238-5636
NOTE: All rates and units listed are subject to change.
Ocean Lakes Properties DOES NOT guarantee any information on the unit information pages.
Beach Tent Ordinance
5-22 Placing obstructions on the beach restricted – NEW Ordinance 19-14 amending current County Code of Ordinance
- Shading Devices, other than circular umbrellas with a circular shade not greater than 7 ft. 6 in. in diameter shall not be allowed on the beach.
- Shading devices of any kind cannot be tied, bound, or connected in any manner.
- Between the hours or 7 p.m. and 8 a.m. it is unlawful to leave, place, or set any equipment on the beach, including shading devices, surfboards, floats, rafts, volleyball nets, etc. Any items found during the above times may be removed.
Ocean Lakes is under Horry County jurisdiction. We can only enforce rules and regulations on our property which is up to the dunes.
Reasoning Behind Ban
SAFETY!! Lifeguards have a hard time seeing the shore line, emergency vehicles can not manuver through the tents to assist beachgoers in distress, etc.
Tents are a newer issue, only becoming popular in the last few years (since 2009).
Law enforcement tried to implement guidelines for the tents, but many did not follow them and therefore they had to enfore a ban.
Guests will still be able to bring their own beach umbrella or rent one from the beach service, providing shade.