As of August 1st, the following items WILL NOT BE ACCEPTED BY THE MAIL CENTER and will be returned to sender:
- Furniture of any type, including but not limited to: mattresses, box springs, rugs, sofas, chairs, tables, etc.
- Automotive supplies of any type, including but not limited to tires, oil, bumpers, etc.
- Outdoor grills, lawn chairs, outdoor furniture
- Electronics such as oversized TVs, computers, etc.
What are my Shipping Options? …I need my package/item!
Honestly, we don’t know. We are a campground. While we are a community and have truly tried to accommodate everyone, the fact is that our Leaseholders and guests are “outshopping” both our space and our team.
Please consider shipping BEFORE your purchase. Both FedEx and UPS have set delivery limitations on shipments to the campground between Memorial Day and Labor Day. Whenever possible, please choose pickup or have your order shipped to your home and bring it with you. We have exceeded all the space we built for mail and packages. Our team is not able to lift 40-70 lb. boxes (mattresses, furniture, appliances, etc.).
Attention Leaseholders! Our Mail Center is Overflowing with Packages!
Leaseholders – YOU are an important part of the Ocean Lakes Family, and we’re happy to accept package deliveries as a courtesy. However, we’ve reached our storage capacity due to the high volume of packages arriving each day from USPS, FedEx, and UPS.
We ask that Leaseholders arrange deliveries ONLY when they are in Ocean Lakes and pick up packages as soon as possible after they arrive. Packages that remain for several days, or are delivered while the recipient is away, quickly fill our limited storage space and make it difficult to accommodate everyone. Currently, packages are held for up to one week before being marked “Return to Sender.”
Please make sure your contact information is up to date in the Leaseholder Portal. If we can’t reach you about a package delivery, we are unable to ensure you receive it promptly.
Package & Mail Policies
Package & Mail Policies | We continue to communicate these policies in our annual March and November newsletters, which are mailed to all Leaseholders, including the most recent 2026 Spring Newsletter. Please review the FAQs for Mail and Packages HERE.
As a reminder, here are the Deliveries & Package Guidelines: Package charges are as follows: – Leaseholders receiving regular sized packages: Free of Charge. – Non-Leaseholders receiving regular sized packages: $2 per package. – Leaseholders/Non-Leaseholders receiving oversized packages: $5 per package. Oversized Packages are those that meet any of the following criteria: – Larger than 18” wide, more than 24” long, more than 18” deep, weigh more than 25 lbs.
Requirements – All packages must have a Name and Site # on the label. – UPS and FedEx will not deliver to sites between Memorial Day through Labor Day. – UPS and FedEx packages with Site #s will be delivered to the site after Labor Day and ending Memorial Day weekend. – Guest or homeowner must sign up in our Package Tracking System. A Communications and Mail Room Representative can assist at 843-828-4802. – Guest or homeowner must be in park to pick the package up when notified. – A photo ID is required for package pickup. – Packages will be held for 7 days. After that time, packages will be returned. – Packages larger than 18” wide x 24” long x 18” deep are oversized and may NOT be accepted. – Packages weighing more than 25 lbs. may not be accepted.
We need your help to ensure we have enough space to continue accepting packages for everyone. We appreciate your understanding and cooperation in helping us continue to provide this service for all Leaseholders and guests.