SMS POLICY
Ocean Lakes Family Campground, L.P. (“Ocean Lakes”) is committed to protecting your privacy and ensuring that our SMS communications comply with applicable laws, regulations, and 10DLC requirements. This SMS Policy explains how we collect, use, and manage your consent for text messaging communications.
SMS Program Overview
By providing your mobile phone number and opting in, you consent to receive SMS text messages from Ocean Lakes. These messages may include, but are not limited to:
Customer support responses
Service and reservation notifications
Appointment reminders
Account-related updates
Promotional or marketing messages, but only where you have expressly consented to receive them
Message frequency may vary based on your interactions with us, your account activity, reservations, and service needs. Message and data rates may apply.
Opt-In Consent
You may opt in to receive SMS communications from Ocean Lakes through website forms, reservation forms, guest registration, online submissions, service interactions, or other explicit consent methods.
By opting in, you confirm that:
You are the authorized user of the mobile number provided
You consent to receive text messages from Ocean Lakes at that number
Your consent is not a condition of purchase
Types of Messages You May Receive
If you consent to receive SMS messages from Ocean Lakes, you may receive messages related to:
Reservations and booking updates
Customer support and service responses
Appointment or event reminders
Account notifications
Promotional offers and marketing communications, if separately authorized
Message Frequency and Charges
Message frequency may vary. Ocean Lakes does not charge for SMS messages directly, but message and data rates may apply depending on your mobile carrier and plan. Please contact your wireless provider for details regarding your text messaging plan.
Opt-Out Instructions
You may opt out of receiving SMS messages from Ocean Lakes at any time by replying STOP to any message. Once we receive your opt-out request, you will no longer receive SMS messages from that program unless you opt in again.
For assistance, reply HELP or contact us using the contact information listed below.
Help and Support
If you need assistance regarding our SMS program, you may reply HELP to any SMS message or contact us directly at:
[email protected]
Ocean Lakes Family Campground
6001 South Kings Highway, Myrtle Beach, SC 29575
Main Office: 1-843-238-5636
Data Collection and Use
When you opt in to receive SMS communications, we may collect and retain information such as your mobile phone number, consent status, message history, and related interaction data. We use this information to:
Provide requested SMS communications
Manage your preferences and consent records
Deliver service updates and customer support messages
Send promotional communications where authorized
Maintain compliance with legal and regulatory requirements
Data Sharing and Disclosure
Ocean Lakes does not sell, rent, or share your SMS opt-in data or consent with third parties for their marketing purposes.
We may share your information only with service providers and vendors that assist us in delivering SMS communications or supporting our business operations, and only to the extent necessary for those services. We may also disclose information where required by law or to protect our legal rights.
Privacy and Security
Ocean Lakes has implemented commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information and SMS consent records from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Eligibility
By opting in to receive SMS messages, you represent that you are at least 18 years old or have the permission of a parent or legal guardian and that you are authorized to use the mobile number submitted.
Changes to This SMS Policy
Ocean Lakes may update this SMS Policy from time to time to reflect changes in our business practices, legal requirements, or messaging programs. Any updates will be posted on our website with a revised effective date.
Contact Information
If you have questions about this SMS Policy or our SMS communications, please contact:
[email protected]
Ocean Lakes Family Campground
6001 South Kings Highway, Myrtle Beach, SC 29575
Main Office: 1-843-238-5636