Creating Family Memories that Last a Lifetime!

Park Status and Updates

How is Ocean Lakes? See post-Florence video on our YouTube Channel (under the “Video” tab).
[Mobile Users: view best in YouTube’s Mobile App.]

See here for more information about Storage campers, follow our blog, Facebook, download our App with push notifications.

Hurricane & Storm Info

Ocean Lakes’ team always monitors storms that may impact our area, especially during Hurricane Season June 1 – November 30.

| A Video Message from our Team | Facebook Live Important Info | Facebook | Weather | Blog |

Saturday, Sept. 15, 2018 – Ocean Lakes Family Campground is closed until further notice due to Hurricane Florence. S.C. Governor Henry McMaster will lift the Evacuation Order for Horry County on Sunday, Sept. 16 at 9 AM. Please monitor this site, our Facebook page, etc. for info about when OLFC will re-open.

How is Ocean Lakes? See post storm video on our YouTube Channel (under the “Video” tab).
[Mobile Users: view best in YouTube’s Mobile App.]

 

Park Status & Updates

Park Status and Updates

How is Ocean Lakes? See post-Florence video on our YouTube Channel (under the “Video” tab).
[Mobile Users: view best in YouTube’s Mobile App.]

See here for more information about Storage campers, follow our blog, Facebook, download our App with push notifications.

Reservation Info & Policies During a Named Storm

Reservation Policies during Storm

Reservation Policies
Find our year round reservation policies online: Campsites
and Ocean Lakes Properties Rentals.
Cancellations: If you have a campsite  or OLP rental reservation arriving now through Saturday, Sept. 15 (or depending on storm damage possibly later) we give a full refund/the deposit. Please have your Reservation # when you call to expedite cancellation. Call our Campsite Reservation line at 877-510-1413 or Rental Reservation at 800-845-2229 to cancel your reservation.

See below for the normal cancellation policies due to a NAMED storm/hurricane for campsites and OLP rentals:

  • If there is a Named Storm in the Atlantic and you have a Reservation to Camp or Rent:
    If you have a reservation and choose not to come, you must call our Campsite Reservation line at 877-510-1413 or Rental Reservation at 800-845-2229 to cancel your reservation (prior to your arrival date) to see if there is a special exception regarding your applicable deposit.*
  • We will not refund your deposit UNLESS we are under a Watch or Warning. We retain the applicable reservation deposit unless there has been a Watch or Warning issued for a named storm.*
  • Myrtle Beach is under a named Storm Watch or Warning:
    If there has been a storm/hurricane watch or warning for our area, we give a full refund/the deposit.*

*Note on Cancellations: The reservation arrival date must be within the named storm dates and before we resume business operations, if you are canceling a reservation farther out then those dates, you will be subject to our normal cancellation fees.

Damage to Sites & Storage Campers

Storm Damage Info

Will Ocean Lakes Notify me of Damage to my Property?

Our team has a lot of experience with storms and hurricanes. Our Emergency Preparedness Plan is updated annually and outlines step by step how to prepare our oceanfront campground for an impending storm. This plan includes communications (web, social, email, app push, etc.), securing our buildings, structures and operations as deemed necessary, preparing post storm resources, staging equipment, working with Storm Water Management, our power companies and other local authorities. We organize and mobilize our team before and after the storm. Some Camper & Golf Car Storage guests choose to remove their property from our storage facilities, that is not necessary, however, that is the owner’s decision. When an evacuation is declared by the Governor our team works to help guests depart the property. We complete all tasks according to our Emergency Prepardness Plan and finally begin to shut down utilities and secure all park access – including the Main Gate. During a storm, the safety of our team and guests is the priority. Generally, during a storm we have Security on site in a secure structure and location to monitor the park during the storm (depending on the severity of the hurricane – safety first). Our Marketing Team works (from whereever they are) to keep everyone updated as much as possible as long as power and internet/cell is operable. Once it is safe to move around the park, Security begins to assess our property for damage while our teammates return to help repair and clean up the park. Necessary equipment is utilzed. Our team surveys the entire property and notes damage from wind, debris, trees, objects, rising water, etc. to all annual lease sites (2,566), storage campers (2,600+), and storage golf cars (300+). We understand you are anxious to learn about your property/recreational vehicles, but this takes teammates and time. We do not enter the structures or campers – it is more of a “drive by” assessment of the exterior. It generally will not determine a leak in a roof, window, door, etc. or other potential internal damage. We work to contact owners as soon as possible.
PLEASE remember: this is our home. We understand that guests and lease holders are concerned about their property, but we would appreciate the consideration of our teammates and their families who may be dealing with damage to their homes. We do our best to provide outstanding customer service, but Grand Strand is OUR PRIMARY RESIDENCE and our place of employment. We appreciate everyone’s patience, understanding, and prayers as our team juggles their families’ needs with our guests’ needs. This includes the inevitable barrage of phone calls, emails and the constant social media requests.

Review some of the helpful check lists below, including Ocean Safety and Driving Tips. We have included information from Horry County, as well. Ocean Lakes has always tried to operate with guest-friendly policies, we have included our “Storm Related Policies for Camping Guests” to help address any concern.

Additional hurricane information can be found on Horry County’s website at http://www.horrycounty.org/Departments/EmergencyManagement/Hurricanes. This link contains information on how to prepare for an emergency, evacuation routes and maps, re-entry information, shelters, etc. 

Additional hurricane information can be found on Horry County’s website at www.horrycounty.org

Horry County Emergency Management Facebook:https://www.facebook.com/horrycountyemergencymanagementdepartment

Horry County Emergency Management Twitter: https://twitter.com/HorryEMD                                                                                                                 

Storm Info from Horry County Officials

Horry County Operating Condition Levels

Horry County Operating Condition (OPCON) Levels

OPCON 5: Normal day to day operations

OPCON 4: Storm poses a possible threat: The possibility of an emergency or disaster situation that may require activation of the Emergency Operation Center (EOC).

OPCON 3: Storm poses a significant threat: A disaster or emergency situation is likely. Most likely the Emergency Operation Center (EOC) has been or will be activated (either partially or fully based on the severity of the event).

OPCON 2: Evacuation order imminent: A disaster or emergency situation is imminent or in effect.

OPCON 1: Evacuation order issued: A major disaster or emergency is in effect. This is the highest state of emergency situation and the Emergency Operations Center is fully activated.  This also applies to post-disaster operations.

Evacuation Orders for Horry County
Re-entry Info
Annual Lease Holder Info
Local Shelters
Hurricanes: Category 1 vs. Category 5
Important Phone Numbers

Important Phone Numbers

Important Phone Numbers:

Horry County  EMD
(843) 915-5150
Horry County phone bank assisting the public with questions regarding Hurricane Matthew.

American Red Cross (shelters)
(843) 477-0020

SCDOT
(888) 877-9151   Traffic & Road Conditions
Only activated when needed & Spanish interpreters available.

Re-entry Information
(866) 246-0133
This phone line is manned in Columbia and provides information on evacuation, shelters, damage assessments and re-entry. The number is activated once an evacuation is ordered.

SCDHEC
(843) 915-8804
Special Medical Needs Shelters

Horry County Emergency Management can also be followed on Facebook and Twitter.

Flood Warning

Issued:
9:48 AM EST on December 14, 2018
Expires:
1:48 AM EST on December 15, 2018

Flash Flood Watch, Areal Flood Advisory

Issued:
3:45 PM EST on December 14, 2018
Expires:
5:15 PM EST on December 14, 2018
Thunderstorm
Friday 12/14 100%
Thunderstorm
Thunderstorms, some may contain heavy rain. Lows overnight in the low 60s.
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